Self Troubleshooting Articles

End Point Security Web console page not displayed - IIS Error 500.19
Description: While opening Console webpage getting the below error: HTTP Error 500.19 – Internal Server Error The requested page cannot be accessed ...
Tue, 18 Jul, 2017 at 6:23 PM
EPS client is not activated. Please check connection with EPS server
  Problem Error: EPS client is not activated.Please check with EPS Server. Possible reasons :   This issue occurs due following reas...
Mon, 17 Jul, 2017 at 1:25 PM
‘Unable to load data’ while logging to EPS web console
Symptom :  MySQL for EPS x.x service in windows services list will be stopped due to some reasons. Causes for the issue :   Ca...
Tue, 18 Jul, 2017 at 5:58 PM
Web Filtering not working _ proxy environment
Description: This article is describe how to configure SEPS web filtering in proxy environment or what steps need to be verify if websites are getting a...
Thu, 20 Jul, 2017 at 1:28 PM
Activation of this copy denied by WBA Server
Symptoms:   After Installation or Re-installation of End Point Security console, This Error message will appear while Activating  End Point Security Cons...
Mon, 24 Jul, 2017 at 1:51 PM
Getting Server error ‘/’ while opening the console web page.
Symptoms: While opening the web page getting below error for the console web page.   The cause of the issue: ASP.net not functioning properly in...
Wed, 26 Jul, 2017 at 1:19 PM
EPS Web console page not displayed - Incorrect target path
Description : This issue occurs if Seqrite EPS console IE shortcut is modified. This article describes what steps we need to follow in order to resolve...
Thu, 27 Jul, 2017 at 9:08 AM
Unable to detect Internet Connection error while updating EPS Client
Description: This article describes what steps we need to follow in order to resolve the issue. Symptoms: Unable to update EPS clients, while trying to ...
Wed, 9 Aug, 2017 at 10:17 AM
Getting error while installing client " Client is already installed"
Symptoms: While Installation of  Endpoint Security Client by client packager or remote installation getting error “Client is already installed” Cause:...
Thu, 10 Aug, 2017 at 4:28 PM
Update Manager Error " Definition files not found - Populate datfile failed "
Description: This article describes what steps we need to follow in order to resolve the issue. Symptoms: While updating update manager we get this er...
Thu, 7 Sep, 2017 at 11:39 AM