Overview:

MacOS Catalina is the sixteenth major release of macOS, Apple's desktop operating system for Macintosh computers. MacOS Catalina is released on 7 October 2019.

 

This article describes Seqrite Endpoint Security (EPS) Cloud 1.4 compatibility with macOS Catalina (10.15). 

 

Description: 

 

The following table shows Seqrite EPS Cloud 1.4 compatibility with macOS Catalina,

Scenarios

Seqrite Endpoint Security Cloud 1.4

Fresh Mac client Installation

Supported with Security & Privacy settings

OS upgrade when Mac client is installed

Supported with Security & Privacy settings

 

For existing Users of EPS Cloud 1.4

If EPS Cloud 1.4 Mac client is already installed on macOS Mojave (10.14) and earlier versions and if you upgrade to macOS Catalina, to make EPS Cloud 1.4 Mac client compatible with macOS Catalina, do the following on macOS Catalina, 

1. Open System Preferences.

2. Go to Security & Privacy > Privacy tab.

3. Click the lock icon and provide password if it is locked.

4. Select Full Disk Access in the left pane.

5. Add the following processes in the given path and then select the processes in the Security & Privacy Full Disk Accesswindow,

  • · /Library/Application Support/Seqrite/Client Agent 1.4/Endpoint Security Client
  • · /Library/Application Support/Seqrite/Seqrite/opssvc
  • · /Library/Application Support/Seqrite/Seqrite/qhhlpdmn

The following screenshot displays Full Disk Access configuration in System Preferences.

 

Permission required for Seqrite Apps to access system files on macOS Catalina

Scanner

If you initiate schedule scan, scanner app will ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive. 

When the schedule scan starts, a prompt appears to ask permission to access your files.

Click OK to continue the schedule scan.

 For reference, see the prompt to access files in your Desktop folder. 

 

In the System Preferences > Security & Privacy > Privacy > Files and Folders window, verify that all the options under scanner are selected to scan effectively.

 

Update from specified Path

On the Client side, in Settings > Automatic Update, if you have selected Pick from Specified Path option for updating mode, avstatus app will ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive.

When the update downloading starts, a prompt appears to ask permission to access your files.

Click OK to continue the download of updates.

In the System Preferences > Security & Privacy > Privacy > Files and Folders window, verify that all the options under avstatus are selected to update effectively.

The following apps may also ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive.

  • · Seqrite Un-installer
  • · Update
  • · spconf 
  • · upschd

Click OK to continue the action. 

In the System Preferences > Security & Privacy> Privacy > Files and Folders window, verify that all the options under above apps are selected to complete the action effectively.

Fresh Installation of EPS Cloud 1.4

EPS Cloud 1.4 supports macOS Catalina for mac client fresh installation. 

macOS Catalina requires approval from users to run Installer for Endpoint Security for Mac, when tar file is extracted on Desktop/Downloads folder.

While installing EPS Cloud 1.4 Mac client, you will receive the following message, 

 

To continue EPS Cloud 1.4 Mac client installation, click OK.

After successful installation, do the following on macOS Catalina,

1. Open System Preferences.

2. Go to Security & Privacy > Privacy tab.

3. Click the lock icon and provide password if it is locked.

4. Select Full Disk Access in the left pane.

5. Add the following processes in the given path and then select the processes in the Security & Privacy Full Disk Accesswindow,

  • · /Library/Application Support/Seqrite/Client Agent 1.4/Endpoint Security Client
  • · /Library/Application Support/Seqrite/Seqrite/opssvc
  • · /Library/Application Support/Seqrite/Seqrite/qhhlpdmn 

The following screenshot displays Full Disk Access configuration in System Preferences.

Permission required for Seqrite Apps to access system files on macOS Catalina

Scanner

If you initiate schedule scan, scanner app will ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive. 

When the schedule scan starts, a prompt appears to ask permission to access your files.

Click OK to continue the schedule scan.

For reference, see the prompt to access files in your Desktop folder.  

 

In the System Preferences > Security & Privacy > Privacy > Files and Folders window, verify that all the options under scanner are selected to scan effectively.

Update from specified Path

On the Client side, in Settings > Automatic Update, if you have selected Pick from Specified Path option for updating mode, avstatus app will ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive. 

When the update downloading starts, a prompt appears to ask permission to access your files.

Click OK to continue the download of updates.  

In the System Preferences > Security & Privacy > Privacy > Files and Folders window, verify that all the options under avstatus are selected to update effectively.

The following apps may also ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive.

  • · Seqrite Un-installer
  • · Update
  • · spconf 
  • · upschd

Click OK to continue the action.

In the System Preferences > Security & Privacy > Privacy > Files and Folders window, verify that all the options under above apps are selected to complete the action effectively.

Functional information

To ensure Seqrite EPS 7.6 functions smoothly on macOS 10.15 functions, you must click on ALLOW ‘Quick Heal Total Security’ from the ‘System Preferences >> Security & Privacy’ followed by a system restart. If you do not follow this procedure, all protection levels of Seqrite EPS 7.6 will be in the OFF mode exposing your system to threats.

What to do if Quick Heal module remains OFF on a fresh macOS 10.15 or if I haven’t allowed Seqrite EPS as stated in the procedure above?

 

1. When you install Seqrite EPS 7.6 on a fresh macOS 10.15, you will receive the following prompt.

 

 

2. Go to System Preferences >> Security & Privacy.

3. In the Security & Privacy dialog, click the Allow button next to “System software from developer Quick Heal Technologies was blocked from loading” as shown in the following screen.

 

 

4. Restart the system.

Key points to remember

  • · If you do not click Allow button, the product will show all modules as OFF (in red) as the drivers will not get loaded (in this case, the product will not function).
  • · The Allow button in ‘System Preferences’ disappears after 30 minutes of product installation.
  • · The Allow button in ‘System Preferences’ can be seen again only after the next reboot (again for 30 minutes).
  • · If your Mac OS is lower than 10.15.x with Seqrite EPS Cloud pre-installed on it and the OS is upgraded to 10.15.x, then Seqrite EPS Cloud will function normally. Even if you reinstall Seqrite EPS Cloud on the platform, you need not follow the steps mentioned earlier.
  • · If you format your Mac & freshly install the macOS High Sierra 10.13, you must follow the steps mentioned earlier in this article.