Overview: 

MacOS Catalina is the sixteenth major release of macOS, Apple's desktop operating system for Macintosh computers. MacOS Catalina is released on 7 October 2019.

This article describes Seqrite Endpoint Security (EPS) Cloud 1.3 compatibility with macOS Catalina (10.15). 

 

Description: 

 

The following table shows Seqrite EPS Cloud 1.3 compatibility with macOS Catalina,

 

Scenarios

Seqrite Endpoint Security Cloud 1.3

Fresh Mac client Installation

Supported with Security & Privacy settings

OS upgrade when Mac client is installed

Supported with Security & Privacy settings

 

For existing Users of EPS Cloud 1.3

If EPS Cloud 1.3 Mac client is already installed on macOS Mojave (10.14) and earlier versions and if you upgrade to macOS Catalina, to make EPS Cloud 1.3 Mac client compatible with macOS Catalina, do the following on macOS Catalina, 

 

  1. Open System Preferences.
  2. Go to Security & Privacy > Privacy tab.
  3. Click the lock icon and provide password if it is locked.
  4. Select Full Disk Access in the left pane.
  5. Add the following processes in the given path and then select the processes in the Security & Privacy Full Disk Access window,
    • /Library/Application Support/Seqrite/Client Agent 1.3/Endpoint Security Client
    • /Library/Application Support/Seqrite/Seqrite/opssvc
    • /Library/Application Support/Seqrite/Seqrite/qhhlpdmn 

  

The following screenshot displays Full Disk Access configuration in System Preferences.

 

IMG_256

 

 

Permission required for Seqrite Apps to access system files on macOS Catalina

Scanner

If you initiate schedule scan, scanner app will ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive. 

When the schedule scan starts, a prompt appears to ask permission to access your files.

Click OK to continue the schedule scan.

 

For reference, see the prompt to access files in your Desktop folder

 

IMG_257

 

In the System Preferences > Security & Privacy > Privacy > Files and Folders window, verify that all the options under scanner are selected to scan effectively.

 

Update from specified Path

On the Client side, in Settings > Automatic Update, if you have selected Pick from Specified Path option for updating mode, avstatus app will ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive.

 

When the update downloading starts, a prompt appears to ask permission to access your files.

Click OK to continue the download of updates.

 

In the System Preferences > Security & Privacy > Privacy > Files and Folders window, verify that all the options under avstatus are selected to update effectively.

 

The following apps may also ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive.

  • Seqrite Un-installer
  • Update
  • spconf 
  • upschd
  • Click OK to continue the action. 

 

In the System Preferences > Security & Privacy> Privacy > Files and Folders window, verify that all the options under above apps are selected to complete the action effectively.

 

Fresh Installation of EPS Cloud 1.3

EPS Cloud 1.3 supports macOS Catalina for mac client fresh installation. macOS Catalina requires approval from users to run Installer for Endpoint Security for Mac, when tar file is extracted on Desktop/Downloads folder. While installing EPS Cloud 1.3 Mac client, you will receive the following message,

 

IMG_260

 

To continue EPS Cloud 1.3 Mac client installation, click OK

 

After successful installation, do the following on macOS Catalina,

  1. Open System Preferences.
  2. Go to Security & Privacy > Privacy tab.
  3. Click the lock icon and provide password if it is locked.
  4. Select Full Disk Access in the left pane.
  5. Add the following processes in the given path and then select the processes in the Security & Privacy Full Disk Access window,
    • /Library/Application Support/Seqrite/Client Agent 1.3/Endpoint Security Client
    • /Library/Application Support/Seqrite/Seqrite/opssvc
    • /Library/Application Support/Seqrite/Seqrite/qhhlpdmn 

 

The following screenshot displays Full Disk Access configuration in System Preferences.

 

IMG_261

 

Permission required for Seqrite Apps to access system files on macOS Catalina


Scanner

If you initiate schedule scan, scanner app will ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive. 

When the schedule scan starts, a prompt appears to ask permission to access your files.

Click OK to continue the schedule scan.


For reference, see the prompt to access files in your Desktop folder.

  

IMG_262 

In the System Preferences > Security & Privacy > Privacy > Files and Folders window, verify that all the options under scanner are selected to scan effectively.


Update from specified Path

On the Client side, in Settings > Automatic Update, if you have selected Pick from Specified Path option for updating mode, avstatus app will ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive. 


When the update downloading starts, a prompt appears to ask permission to access your files.

Click OK to continue the download of updates.  

In the System Preferences > Security & Privacy > Privacy > Files and Folders window, verify that all the options under avstatus are selected to update effectively.


The following apps may also ask your permission to access files in your Desktop, Documents, Downloads folders, external drives, and iCloud drive.

  • Seqrite Un-installer
  • Update
  • spconf 
  • upschd
  • Click OK to continue the action.

 

In the System Preferences > Security & Privacy > Privacy > Files and Folders window, verify that all the options under above apps are selected to complete the action effectively.