This article describes what steps we need to follow in order to resolve the issue.
While updating update manager we get this error "Unable to retrieve update"
- Click OK and Click on View Report
This error comes due to corrupted file present in update folder.
-> Go to C drive -> Program files -> Seqrite -> Update manger -> Logs -> Updcore.log
Error String to Verify the issue :
Error string found in updcore.log with the name of “PopulateDatFileNamesEx failed”.
To Access Updcore.log kindly follow the below path
C:\Program Files (x86)\Seqrite\Endpoint Security 7.X\Updmgr\logs\Updcore.log
- Rollback update manager update
Open Update Manager by following below path :
Click on Start Tab > All Programs > Seqrite End Point Security Console > Update Manager
After opening Update manager wizard click on Rollback tab.
- Clear all entries from 1700 Folder located in below path on SEPS console system and verify reported issue.
Path: C:\Program Files (x86)\Seqrite\Endpoint Security 7.X\Updmgr\backup\1700
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