This article describes what steps we need to follow in order to resolve the issue.


While updating update manager we get this error "Unable to retrieve update"

- Click OK and Click on View Report


This error comes due to corrupted file present in update folder.

-> Go to C drive -> Program files -> Seqrite -> Update manger -> Logs -> Updcore.log

Error String to Verify the issue :

Error string found in updcore.log with the name of “PopulateDatFileNamesEx failed”.

To Access Updcore.log kindly follow the below path

C:\Program Files (x86)\Seqrite\Endpoint Security 7.X\Updmgr\logs\Updcore.log


Solution 1:

- Rollback update manager update

  Open Update Manager by following below path :

  Click on Start Tab > All Programs > Seqrite End Point Security Console > Update Manager

  After opening Update manager wizard click on Rollback tab.


Solution 2:

- Clear all entries from 1700 Folder located in below path on SEPS console system and verify reported issue.

   Path: C:\Program Files (x86)\Seqrite\Endpoint Security 7.X\Updmgr\backup\1700

  Note: In case of any query or required assistance, you may raise ticket on below link so our Technical Support Team can   assist you to resolve your query.