Symptom : 


MySQL for EPS x.x service in windows services list will be stopped due to some reasons.







Causes for the issue :  


Cause 1 : System Specific Issue (Bad Sector / Bad Blocks). 


Troubleshooting 

A. Perform CHKDSK scanning : 

i. Open cmd with Administrator 

ii. Type CHKDSK then press enter.

iii. Wait for result to appear then check bad sectors.

B. Check system event logs for HDD related errors : 

i. Open run Window (Win Key + R)

ii. Type eventvwr then press enter.

iii. Check system event logs for Disk or NTFS related errors.


Resolution : Need to fix Bad Sector / Bad Blocks by contacting system vendor then reinstall EPS console once with same version and configuration.

 

Scenario 2 : Physical RAM installed in System is not sufficient. 


Troubleshooting : Check system event logs related to MySQL : 

i. Open run Window (Win Key + R)

ii. Type eventvwr then press enter.

iii. Check application event logs of MySQL for Insufficient Memory.


Resolution : Need to increase systems Physical RAM. After increasing RAM in system start MySQL for EPS service and verify issue.

 

Scenario 3 : Abrupt System Shutdowns 


Troubleshooting 

i. Open run Window (Win Key + R)

ii. Type eventvwr then press enter.

iii. Check system event logs for Kernel Power Shutdown


Resolution : Avoid these abrupt shutdowns of system. If MySQL is not getting start then reinstall EPS console with same version and configuration.

 

 

Scenario 4 : MySQL DB Table corruption. 


Troubleshooting 

i. Check .err file from below location for confirmation about table corruption 

Location : C:\Program Files\Seqrite\Endpoint Security x.x\Admin\mysql\data\Host Name.err


Resolution : For further process we’ll require remote of system then kindly call us on our support number.

Technical Support Number : 1800 212 7377

 

Scenario 5 : MySQL crash Issue. 


Troubleshooting 

i. Open run Window (Win Key + R)

ii. Type eventvwr then press enter.

iii. Check Application event logs for MySQL crash events.


Resolution : For further process we’ll require remote of system then kindly call us on our support number.

Technical Support Number : 1800 212 7377